Contact Us - International Coach Federation
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COVID-19 Resources for ICF Coaches

Contact Our Team

2365 Harrodsburg Rd, Suite A325
Lexington, KY 40504
Phone: 888.423.3131 (toll-free); +1.859.219.3580
Fax: +1.859.226.4411
Email: icfheadquarters@coachingfederation.org
Office hours: 8 a.m.–5 p.m. (U.S. Eastern/New York) Monday through Friday

Due to increased email and call volume, you may experience extended response times. We appreciate your patience.

  • 2021 Holiday Closings

    Friday, January 1, 2021

    Monday, May 31, 2021

    Monday, July 5, 2021

    Monday, September 6, 2021

    Thursday & Friday, November 25-26, 2021

    Friday, December 24, 2021

    Friday, December 31, 2021

    Office hours and holiday closings vary for the Regional Team.

  • Contact Form

    Contact Us

    This form helps visitors to contact ICF staff.

ICF Staff

Ethics Assistance

If you have questions regarding the ICF Code of Ethics, contact the ICF Ethics Hotline at ethics@coachingfederation.org or 1.859.226.4245.

Disclaimer of Liability

The ICF Ethics Hotline is designed and made available only for the limited purpose of assisting individuals with inquiries pertaining to the ICF Code of Ethics. ICF is not able to and will not give those who contact the ICF Ethics Hotline actionable advice or recommendations outside of whether or not an action or event may constitute a potential violation of the ICF Code of Ethics.

ICF hereby disclaims any and all liability for damages, losses or injuries of any kind or nature arising out of, resulting from, or any way connected to a party’s use of or reliance upon the ICF Ethics Hotline or any communications or correspondence had with ICF staff as a result of an ethics inquiries. Furthermore, any communication or response received to an inquiry directed to the ICF Ethics Hotline is not and shall not under any circumstance constitute legal advice or a legal opinion on the part of ICF.

Reporting Website Problems

If you need assistance logging into the website, joining ICF or reinstating your ICF Membership, email our Member Services team at headquarters@coachingfederation.org.

If you need assistance with the Learning Portal, contact Education Team Content Coordinator Ashley Pak at ashley.pak@coachingfederation.org, or Content Coordinator Christopher Rush at christopher.rush@coachingfederation.org.

If you need assistance with your ICF Credential application, contact the ICF Credentials and Standards team at support@coachingfederation.org.

If you need assistance with a training program accreditation application or the ICF Event Calendar, contact the ICF Coach Training team at support@coachingfederation.org.

For all other website issues, please contact the Marketing and Communications team at icfpr@coachingfederation.org.

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