Accreditation Complaints - International Coaching Federation
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Accreditation Complaint Process

To ensure the integrity of ICF-accredited organizations and protect consumers of coaching, ICF has an Accreditation Complaint process. 

About the Process

ICF-accredited coaching education organizations are obliged to follow a stringent Code of Conduct. Through the Accreditation Complaint process, ICF reviews, investigates and responds to alleged breaches/violations of the ICF Accreditation Code of Conduct for accredited providers, as well as to concerns regarding the integrity of an accredited program’s curriculum. 

Download the ICF Code of Conduct below. 

Download Now (PDF)

Complaints ICF Coaching Education does not handle include: 

  • Workplace disputes, outside of the ICF Accreditation Code of Conduct 
  • Business to business intellectual property that has not been litigated 
  • Issues based on dissatisfaction with a company or provider’s price 
  • Contractual business agreements, outside of the ICF Accreditation Code of Conduct 

Complaints against accredited providers may only be lodged by ICF Members, ICF Credential-holders or individuals currently or previously affiliated with an ICF-accredited organization (complainant must be able to provide proof of relationship). 

Filing a Complaint

Before submitting a complaint, please download and review the sample complaint form available below. Please submit your complaint using the online form below. 

If you have any questions regarding the Accreditation Complaint process, please contact ICF Ethics at ethics@coachingfederation.org

File a Complaint

Sample Form (PDF) Submit Complaint

Complaints Regarding Individual Coach Practitioners

ICF’s Ethical Conduct Review (ECR) process provides a forum where individuals can bring complaints about alleged breaches of the ICF Code of Ethics by ICF Members and ICF Credential-holders. Follow the link below to learn more about the ECR process. 

ECR Process

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